Hostqxa Refund Policy

At Hostqxa, we strive to provide top-quality hosting services. We offer a **7-day money-back guarantee** to ensure customer satisfaction. Below are the terms of our refund policy.

🔹 7-Day Money Back Guarantee

If you are dissatisfied with our services within the first **7 days**, you are eligible for a **full refund** on hosting services.

🔹 Exclusions (No Refund Will Be Issued If:)

• Your service is **suspended or terminated** due to a **violation** of our Terms & Conditions.
• Refunds are **not applicable** for **domain registration, SSL certificates, or add-on services**.
• You request a **refund after 7 days** from the purchase date.
• The service was purchased under a **discounted or promotional offer**.
• Any **fraudulent activity** or chargebacks are detected.

🔹 Domain Charges Deduction

If your hosting plan included a **free domain**, and you choose to cancel:

• **Standard domain charges** (as per website pricing) will be deducted from your refund.
• The domain will remain **active for 1 year** and can be used independently.

🔹 Refund Process & Timeline

1. Submit a **refund request** via the **Client Area** on our website.
2. Once approved, refunds will be processed within **3-7 business days**.
3. You will receive a confirmation email once the refund has been successfully issued.

🔹 Post-7 Days Refund Policy

⛔ **No refunds** will be processed after **7 days** from the purchase date.

⚠️ We encourage customers to test our services within the initial period.

🔹 Refund Method (Payment Mode-Specific)

• 💳 **UPI Payments** → Refunds will be sent to the **same UPI ID** used for payment.
• 🪙 **Cryptocurrency Payments** → Refunds will be issued in the **same cryptocurrency** to the wallet address used.
• 🔄 **Other Payments** → Refunds will be processed through the **original payment method** whenever possible.

🔹 Contact Information

🔹 Policy Updates

📢 Hostqxa reserves the right to update this policy periodically. Customers will be notified via official communication channels in case of any changes.